Everwell
Everwell is an app that helps older adults track their health areas and improve their well-being. But many users lost engagement because it was difficult to find and return to the resources that mattered to them.
We redesigned the experience to feel supportive and easy to navigate, even for people who aren’t fully comfortable with technology.
I led key parts of the redesign, including the Resource Library redesign and incorporating caregiver support. These updates made it easier for users and their families to access and follow personalized health guidance.
Once you’ve seen the designs, scroll down to learn about all the behind-the-scenes details (or click here to go straight to it)!
The old homepage felt like a cluttered kanban board with no clear structure. We replaced it with a widget-based layout: scrollable blocks on mobile, a bento-style grid on desktop. Early widgets looked like oversized buttons with no context, so I redesigned them to include visuals and concise text that set clear expectations and encouraged engagement.
The old resource library was a flat, overwhelming list with generic icons and no structure. I co-led a redesign that introduced visual cards, category and program-based grouping, and a prominent “Recommended” section.
We added filters, search, and history to help users find what they need, plus a “Read Later” feature after testing and ruling out more complex collection systems.
Recommendations were buried in the completed tasks list, making them easy to miss. I advocated for a persistent, lightweight notification system that’s easier to revisit and scalable for alerts, program updates, and reminders.
We redesigned content pages with large visuals, time estimates, and accessibility in mind, adding auto-generated captions for videos and planning a voice-over support for articles.
Some users were caregivers supporting loved ones. I designed the multi-profile system to allow quick profile switching, program enrollment per profile, and ownership transfer if a patient takes over their own care.
I also closely worked with an iOS developer to translate the webapp to an iOS application. I audited features, mapped flows to native patterns (such as bottom tab bar and gestures), built mobile-optimized components, and provided Figma annotations.
This app helps older adults manage their health by collecting assessment data, building a health profile, and recommending wellness programs and educational resources. It also generates reports and health trends based on the assessments they take. Over time, however, the product accumulated significant UX debt:
User, client, and stakeholder feedback confirmed what we had suspected:
Users were unimpressed with the product and overlooked key features, like the very recommendations meant to support their health goals.
I collaborated with two other designers on a major redesign for both web and iOS platforms. Our redesign was guided by principles of:
Due to timeline and budgetary constraints, we had to be scrappy while conducting research.
We also held collaborative brainstorming sessions, where each designer brought ideas and references for UI improvement. We referenced our research for reminders about practical UX patterns and emotional engagement strategies tailored to older adults.
Through simpler hierarchy, consistent labeling, and friendlier language, the redesign helped seniors understand where they were in the app and why certain content was relevant to them.
Some users were caregivers supporting loved ones. I designed the multi-profile system to allow quick profile switching, program enrollment per profile, and ownership transfer if a patient takes over their own care. This brought the app closer to how care is actually delivered in many households.
The system now supports multiple programs and content types without needing bespoke components. This sets the foundation for future updates and personalization which makes it easier to scale the app across programs or demographics.
While the redesign had not launched at the time I exited the company, early indicators were promising:
Designing for older adults requires more than just larger
text and higher contrast
Through this project, I gained a deeper appreciation
for how essential simplicity is in shaping the user
experience. Especially for seniors who may feel uncertain
using digital tools and hesitant to press a button. Watching
users navigate the original product emphasized how important
it is for the design to meet the users where they are at.
"Good enough" infrastructure can block great UX
Some of our biggest design challenges weren’t visual:
they stemmed from inherited systems that made it hard to
prioritize or notify users effectively. UX is so much more
than just drawing some screens. In this case, it was also
about advocating for front- and back-end improvements.
Working scrappily doesn’t mean working sloppily
With limited time and budget, we got creative with how
we did research and testing, from community center visits to
AI-assisted brainstorming. I learned how to extract learnings
even when conditions weren’t ideal. Some of our most
meaningful user insights came from the least “formal” research
moments.
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